We’ve pulled together some of the most popular questions that we receive. The FAQs below should help point you in the right direction, but if you can’t find the answer you need, please get in touch with our customer service team at [email protected]

Q1 Do you Price Match?

Absolutely! At Eclectic Niche, we’re dedicated to ensuring you have the ultimate shopping experience. That’s why we proudly present our incredible price promise! If you happen to find any of our exquisite products being offered at a lower price elsewhere, just reach out to us at [email protected], and we’ll strive to match it. Your satisfaction is our top priority!

Q2. Do You Have A Showroom?

Yes! Visit our boutique showroom located in Leigh-on-Sea to explore our curated selection of fabric options from specific brands. Contact us to schedule an appointment and experience first-hand the quality and variety we have to offer.

Payment FAQs

Q3. What payment methods do you accept?

We accept payments from the following:

• Visa (debit and credit cards)
• MasterCard (debit and credit cards)
• PayPal
• PayPal Credit
• American Express

Please be aware that some providers may direct you to further security checks. For bank deposits, please contact us at [email protected]

Q4. What is PayPal Credit, can I purchase an item and pay later?

Given that PayPal is one of our payment options, you can buy items using PayPal credit and pay at a later date. PayPal Credit is like a credit card without the plastic! And with 0% interest for 4 months on all purchases of £99 or more, it’s the perfect way to spread the cost of larger online purchases. You can buy now and pay no interest for 4months, after which 19% APR variable becomes applicable. To apply for PayPal credit, you will have to do so online by visiting www.paypal.com

Q5. How much is Delivery?

We apply a standard shipping fee of £9.95 per order for deliveries within the UK, regardless of the quantity or size of items ordered. For international orders, an additional delivery charge will apply. For international deliveries please email us at [email protected]

Q6. Where do you ship to?

We deliver to all of the UK, Republic of Ireland and Channel Islands.

We also deliver across the EU and Internationally. Please contact us at [email protected], and we’ll be happy to provide you with information regarding the additional delivery costs for your location.

Q7. How long will it take before I receive my delivery.

For in-stock items, delivery typically occurs within 5-10 working days. If an item is available for pre-order, restock dates will be indicated on the product page. Made-to-order items will display the specific timeframe for delivery

Please note that, on very rare occasions deliveries may be delayed due to circumstances beyond our control which we are unable to take responsibility for due to unforeseen logistical issues. 

Q8. How can I track the process of my order?

Once your parcel/s has been shipped you would be contacted by our 3rd party courier or sent a text to arrange a  suitable delivery time.

Q9. What happens if you deliver whilst I’m out?

Usually before any delivery time slots are booked, we confirm with the customer. If delivery is attempted and the customer is unable to receive the item, we would attempt to redeliver the item at a later date. A delivery surcharge may be chargeable . In the event that delivery isn’t possible, the items will be returned to  our depot and we’ll refund you the full value of the goods. This can take anything up to 14 days.

Q10. WHAT ABOUT ACCESS ISSUES?

For large furniture items, our delivery team will bring them up to the first floor level. Delivery above this level requires suitable lift access and falls under our White Glove service, incurring an additional charge. Access must be assessed before booking. If you need an evaluation of access and associated costs prior to ordering, please reach out to our Customer Service team at [email protected].

Returns FAQs

Q11. What is your returns policy?

You will have 7 days to return your parcel back to us from the date of delivery. All items returned must be unused and in their original packaging. 

To return an item, you will need to email Eclectic Niche at [email protected], stating reasons for the returns and quoting the order number, address and full name as stated when the order was placed. The Buyer must return the item(s) in good condition, unused and with their original packaging (including dust bags).  Returns are the full responsibility of the buyer along with associated costs this may incur. 

Q12. When will I be refunded?

We will process your refund within 14 calendar days of receiving your return. You will be sent a notification email once your refund has been processed.

Q13. My item is wrong/faulty, what should I do?

We are sorry to hear that! Please contact our Customer Service Team at [email protected]. We request that delivered items be checked with the driver before signing. If you do not manage to check goods upon delivery, we allow 24 hours after signing for goods for damages to be reported to us. Claims for damages outside this period may be rejected. In the case of damaged items, we will replace the faulty item or issue a full refund.

Q14. What are Made-To-Order Items?

Made to order items are items made especially for your purchase. If you would like to discuss further bespoke options please email us at [email protected]. Please note that products which are made-to-order will be clearly stated on the product page. This will affect your returns right.

If you have any further questions, please drop us a message below