If you are not fully satisfied with your purchase, for whatever reason, you have up to 3 working days from the date of delivery to notify us via our email email@example.com. Once you have received your approval, your item must be received into our warehouse within 30 days of initial receipt of the item(s). All items returned must be unused and in their original inner and outer packaging and will be inspected by our team before a refund will be issued.
To return an item, you will need to email us at firstname.lastname@example.org, stating reasons for returns and quoting your order number, a returns form will be sent. It is paramount that you email us so that we can process your returns appropriately. The item(s) must be returned in good condition, unused and with their original packaging including dust bags.
Please note this doesn’t apply to made to order, non-standard, personalised, customised or special order products.
Cost of returns
Returning items is your responsibility along with any costs this will incur. If you are shipping an item over £50, we advise using a shipping service that provides tracking and shipping insurance to ensure we receive your returned item. Gift vouchers cannot be returned.
When will I be refunded?
We will process your refund within 14 calendar days of receiving your return. You will be sent a notification email once your refund has been processed.
My item is wrong/faulty/damaged, what should I do?
In the unfortunate experience of damage, please report within 24 hours of delivery – outside of this period damages will be deemed to have happened after the delivery event. We encourage our customers to check items in the presence of the delivery driver before signing for the delivery. Send items back with the driver if in the rare event you are unsatisfied due to damage. Please contact our customer service team at email@example.com who will advise you on how to proceed, we will offer you an exchange or full refund.
If you have any questions please drop us a message below.